How to Add a Client to a Program
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NOTE: DO NOT do this outside of clinical workflow unless you are fixing an error. With the client open, click the Search icon. Type Client Programs in the search bar. […]
How to Add a Client to SmartCare
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NOTE: DO NOT do this outside of clinical workflow unless you are fixing an error. Click the Client Search icon. Click to select Client Search. Enter the Clientâs Name in […]
How to Walk a User Through Adding Their Signature
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For staff to prescribe medication they need to either have a signature uploaded to the system in the form of an image or have the signature captured electronically. This needs […]
How to Enable a Disabled User Account
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User accounts will automatically lock when they have multiple failed logins attempts and/or failed security question responses. Currently, the system allows three attempts (this can be configured so may vary […]
How to Merge Duplicate Clients
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In this article, you will learn how to merge client records that have been duplicated in SmartCare. The following information will be merged to the client’s record that you are […]
How to Find the Staff ID
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Click the Search icon. Type âStaff/Usersâ into the search bar. Select âStaff/Users (Administration)â from the search results. This takes you to the Staff/Users list Select the staff who you want […]
How to Upload Your Countyâs Letterhead
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Click the Search icon. Type âCounty Informationâ in the search bar. Select âCounty Information (Administration)â from the search results. This brings you to the County Information screen. Scroll down to […]
How to Update Your Countyâs Information
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Click the Search icon. Type âCounty Informationâ in the search bar. Select âCounty Information (Administration)â from the search results. This brings you to the County Information screen. Update the information […]
How to Remove a Userâs Access to View a Sequestered Client
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Click the Search icon. Type in âStaff/Usersâ in the search bar. Select âStaff/Users (Administration)â from the search results. This takes you to the Staff/Users list page. Use the filters to […]
How to Allow a User to View a Sequestered Client
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Click the Search icon. Type in âStaff/Usersâ in the search bar. Select âStaff/Users (Administration)â from the search results. This takes you to the Staff/Users list page. Use the filters to […]