How to Customize the Coordinated Care Consent
The Coordinated Care Consent is meant to allow the sharing of information within SmartCare between providers. As some counties had non-providers logging into SmartCare, such as Social Service workers, Public […]
Soft Token Expired Troubleshooting
During the prescription process the prescriber may receive the following error, “Soft Token Expired.” This can occur if they have changed the password in the HID Approve app process on […]
HID Password Issues and Troubleshooting
Password Not Accepted (Forgot Password) If the HID Approve app is not accepting or recognizing your password, or you have forgotten it, you won’t be able to just simply reset […]
SmartCare Sequester Request
If you need to sequester clients from some or all staff in SmartCare please follow the steps below Fill out the Sequester Client Request spreadsheet: Download here You will see […]
How to Add Procedure Rates for Hospital Discharge Management
CalMHSA has added a new procedure code called ‘Hospital Discharge Day Management. Counties will need to add rates into SmartCare for this code. To perform this activity it will be […]
How to Update a Letter Template
Click on the Search Icon Type in “Letter Templates” in the search bar Select “Letter Templates (Administration)” from the search results. This will bring up the Letter Templates list page. […]
How to Update the Billing Code for Psychotherapy for Crisis
Click the Search icon. Type Plans into the Search Bar. Click to select Plans (Administration). The Plans list page will open. Click to select DMH (Medi-Cal DMH) Click the Billing […]
How to Create a Letter Template
CalMHSA has created letter templates for state required items, such as NOABDs. However, counties may need to create their own letter templates to suit their needs. Create a letter template […]
Modifying the Hierarchy Structure
Sometimes, positions change. New positions are added, some are ended, and some move from one department to another. This article will take you through how to modify the hierarchy itself. […]
Documenting Staff Changes
While a position might not change, staff changes still exist. When staff change positions, new staff are hired, or existing staff leave, the Org Hierarchy should be updated to reflect […]