How Users Can Update their Taxonomy Code on NPPES
Access your NPPES profile at: https://nppes.cms.hhs.gov. You will need your I&A User ID and password. Note: If you do not remember your user ID or password, click the “Forgot User […]
2 Factor Authentication
2 Factor Authentication is configured in two spots: Configuration Keys Staff Details Note: 2FA is enabled by Environment (QA, PROD), not by User – ensure ALL Staff have email/text entered […]
How to Setup a Student Intern as a Staff/User
Master’s Degree Students Providers who are in a master’s degree graduate school program for a licensure such as Marriage and Family Therapy, Clinical Social Work, or Professional Clinical Counselor should […]
How to Walk a User Through Adding Their Signature
For staff to prescribe medication they need to either have a signature uploaded to the system in the form of an image or have the signature captured electronically. This needs […]
How to Enable a Disabled User Account
User accounts will automatically lock when they have multiple failed logins attempts and/or failed security question responses. Currently, the system allows three attempts (this can be configured so may vary […]
How to Find the Staff ID
Click the Search icon. Type “Staff/Users” into the search bar. Select “Staff/Users (Administration)” from the search results. This takes you to the Staff/Users list Select the staff who you want […]
How to Remove a User’s Access to View a Sequestered Client
Click the Search icon. Type in “Staff/Users” in the search bar. Select “Staff/Users (Administration)” from the search results. This takes you to the Staff/Users list page. Use the filters to […]
How to Allow a User to View a Sequestered Client
Click the Search icon. Type in “Staff/Users” in the search bar. Select “Staff/Users (Administration)” from the search results. This takes you to the Staff/Users list page. Use the filters to […]
How to Reinstate a User’s Ability to View a Client’s Chart
Click the Search icon. Type in “Staff/Users” in the search bar. Select “Staff/Users (Administration)” from the search results. This takes you to the Staff/Users list page. Use the filters to […]
How to Block a User from Viewing a Client’s Chart
SmartCare allows you to block a user from viewing a client’s chart. This is often done when a client has a family member or friend who works in Behavioral Health. […]