IdenTrust Certificate Expiring Notification
All IdenTrust certificates expire after 2 years and need to be renewed. The IdenTrust system automatically sends renewal notifications by email at 90, 60, 30, 14, 7, and 1-day intervals […]
Soft Token Expired Troubleshooting
During the prescription process the prescriber may receive the following error, “Soft Token Expired.” This can occur if they have changed the password in the HID Approve app process on […]
HID Password Issues and Troubleshooting
Password Not Accepted (Forgot Password) If the HID Approve app is not accepting or recognizing your password, or you have forgotten it, you won’t be able to just simply reset […]
How to Register a Prescriber for SureScripts and EPCS
The purpose of this document is to help guide the county/CalMHSA designated admin to support the prescriber in getting registered with SureScripts and EPCS in the EHR. This is a […]
How to Set-Up a User as a Prescriber
Search for the user as follows: Click the Search icon. Type Staff/Users into the search bar. Click to select Staff/Users (Administration). Enter Staff Name (last name or last name, first […]
Role Definition (Prescriber) – Default Rx Permissions
Verify items in Rx Permissions are granted or denied as desired. Rx Permissions are found under Role, Prescriber. Access Role Definition Screen. Select Prescriber Select drop-down and Select Rx Permissions […]
Pharmacies: Searching and Creating a New Pharmacy
How to Update the Prescriber Location Requirements
Staff that prescribe medications require office locations to have an address, phone number, and a fax number. The location is also required to be designated as a ‘Prescribing Location.’ Select […]
How to Update the Configuration Key for Role Definitions (Prescriber)
Verify that the Prescriber Role Based Definition is enabled in configuration keys. Select Search Enter Configuration Keys Select Configuration Keys (Administration) Configuration Keys screen should be visible. Navigation Options: Select […]
How to Manage Users in the Rx Module
Requirements to Prescribe Medications There is specific information that is required within Smartcare for a clinician/provider to prescribe medications. Some information is not necessarily required but recommended for reporting and […]