Patient Portal User Roles
Creating a Non-Staff User Role A non-staff user role can be created the same way as any user role. (See User Role Administration for more information). However, there is an […]
How to Bill for Residential Bed Day Programs
This article will walk through the configuration needed to send the Rendering Provider as an Organization for Residential Bed Day Programs. Click the Search icon. Type Billing Claim into the […]
Patient Portal Overview
The Patient Portal for SmartCare is just a log-in to SmartCare for certain types of users. These users are called âNon-Staff Usersâ. These types of users are very similar to […]
Patient Portal User Administration
Overview Patient Portal Users are considered âNon-Staff Usersâ. Non-Staff Users can be managed via the Non-Staff Users list page. Click on the Search icon. Type in âNon-Staff Usersâ in the […]
Patient Portal Document Assignment Administration
Patient Portal users can complete documents while in the portal, immediately adding these documents to SmartCare for other users, including Staff Users, to view. These documents must be assigned to […]
How to Configure a Landing Page Message in SmartCare
SmartCare has functionality to pull up a message that all staff are required to view and/or acknowledge before moving further into the system. The message will trigger: Staff logs in […]
How to Manage your Medi-Cal Managed Care Plans
Every county has at least one managed care plan (MCP) that contracts with the State (DHCS) to provide mental health services to clients with mild to moderate impairment. DHCS requires […]
How to Customize the Coordinated Care Consent
The Coordinated Care Consent is meant to allow the sharing of information within SmartCare between providers. As some counties had non-providers logging into SmartCare, such as Social Service workers, Public […]
Soft Token Expired Troubleshooting
During the prescription process the prescriber may receive the following error, âSoft Token Expired.â This can occur if they have changed the password in the HID Approve app process on […]
HID Password Issues and Troubleshooting
Password Not Accepted (Forgot Password) If the HID Approve app is not accepting or recognizing your password, or you have forgotten it, you wonât be able to just simply reset […]