How to Manage your Medi-Cal Managed Care Plans

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Every county has at least one managed care plan (MCP) that contracts with the State (DHCS) to provide mental health services to clients with mild to moderate impairment. DHCS requires […]

How to Customize the Coordinated Care Consent

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The Coordinated Care Consent is meant to allow the sharing of information within SmartCare between providers. As some counties had non-providers logging into SmartCare, such as Social Service workers, Public […]

Soft Token Expired Troubleshooting

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During the prescription process the prescriber may receive the following error, “Soft Token Expired.” This can occur if they have changed the password in the HID Approve app process on […]

HID Password Issues and Troubleshooting

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Password Not Accepted (Forgot Password) If the HID Approve app is not accepting or recognizing your password, or you have forgotten it, you won’t be able to just simply reset […]

SmartCare Sequester Request

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If you need to sequester clients from some or all staff in SmartCare please follow the steps below Fill out the Sequester Client Request spreadsheet: Download here You will see […]

How to Update a Letter Template

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Click on the Search Icon Type in “Letter Templates” in the search bar Select “Letter Templates (Administration)” from the search results. This will bring up the Letter Templates list page. […]

How to Create a Letter Template

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CalMHSA has created letter templates for state required items, such as NOABDs. However, counties may need to create their own letter templates to suit their needs. Create a letter template […]

Modifying the Hierarchy Structure

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Sometimes, positions change. New positions are added, some are ended, and some move from one department to another. This article will take you through how to modify the hierarchy itself. […]