Category: Rx Navigation and Prescription

How to Acknowledge Level 1 Drug Interactions

SEVERITY LEVEL: 1-Contraindicated Drug Combination: This drug combination is contraindicated and generally should not be dispensed or administered to the same patient. While prescribing medications, you may prescribe a medication […]

Soft Token Expired Troubleshooting

During the prescription process you may receive the following error, “Soft Token Expired.” This can occur if you have changed your password in the HID Approve app on your mobile […]

HID Password Issues and Troubleshooting

Password Not Accepted (Forgot Password) If the HID Approve app is not accepting or recognizing your password, or you have forgotten it, you won’t be able to just simply reset […]

How to Document Verbal Medication Consent using Keyphrases in Notes

In most situations, a separate, signed “Medication Consent” document is no longer required. Consents for medications can be captured/documented in the prescriber’s progress note. These recommendations are specific to consents for […]

Prescribing Controlled Substances: HID App Approval & Prescription Status

When a controlled substance is prescribed, there are a few other steps in the prescribing process. After selecting prescribe, the prescription preview screen will show.  Here, and to the left […]

How to Place a New Medication Order

In this section we will be creating a New Order (Prescription).  We will be starting from the Patient Summary Screen. Click New Order. New Medication Order Screen Order: Section to […]

How to Change a Medication Order

Step by step video guide here: https://vimeo.com/792363601/d60b5ef839 Changing a medication prescription can be done from the patient summary screen in the Rx system. Locate the medication list on the screen. […]

How to Refill a Medication

Re-ordering a medication can be done from the patient summary screen in the Rx system.  Locate the medication list on the screen. Select box of medication. Click Re-Order. Re-Order screen […]

How to Discontinue a Medication

Step by step video guide here: https://vimeo.com/792363622/c24a25b04c Discontinuing a medication can be done in the patient summary screen of the Rx system.1. Select X of medication from the medication list […]

Electronic Signature 

Drop down from your name and select  “My Preferences” Under Staff Signature, click on “Upload Signature Electronically” Choose “Mouse/Touchpad” if using your computer, and create your signature. Click “Capture”