Soft Token Expired Troubleshooting

2023 CalMHSA Logo

During the prescription process you may receive the following error, “Soft Token Expired.” This can occur if you have changed your password in the HID Approve app on your mobile […]

HID Password Issues and Troubleshooting

2023 CalMHSA Logo

Password Not Accepted (Forgot Password) If the HID Approve app is not accepting or recognizing your password, or you have forgotten it, you won’t be able to just simply reset […]

How to Place a New Medication Order

2023 CalMHSA Logo

In this section we will be creating a New Order (Prescription).  We will be starting from the Patient Summary Screen. Click New Order. New Medication Order Screen Order: Section to […]

How to Change a Medication Order

2023 CalMHSA Logo

Step by step video guide here: https://vimeo.com/792363601/d60b5ef839 Changing a medication prescription can be done from the patient summary screen in the Rx system. Locate the medication list on the screen. […]

How to Refill a Medication

2023 CalMHSA Logo

Re-ordering a medication can be done from the patient summary screen in the Rx system.  Locate the medication list on the screen. Select box of medication. Click Re-Order. Re-Order screen […]

How to Discontinue a Medication

2023 CalMHSA Logo

Step by step video guide here: https://vimeo.com/792363622/c24a25b04c Discontinuing a medication can be done in the patient summary screen of the Rx system.1. Select X of medication from the medication list […]

Electronic Signature 

2023 CalMHSA Logo

Drop down from your name and select  “My Preferences” Under Staff Signature, click on “Upload Signature Electronically” Choose “Mouse/Touchpad” if using your computer, and create your signature. Click “Capture”

How to Add Medications Prescribed Elsewhere

2023 CalMHSA Logo

Step by step video guide here: https://vimeo.com/792363537/0af7f897b0 If we want to document medications that the client is taking that were prescribed somewhere else or by another provider, we can do […]