How to Complete a Medication Reconciliation

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The Medication Reconciliation List Page allows for you to record if a patient is taking a medication and record adherence. This can be used for Inpatient/CSU and Outpatient settings.  This […]

How to Acknowledge Level 1 Drug Interactions

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SEVERITY LEVEL: 1-Contraindicated Drug Combination: This drug combination is contraindicated and generally should not be dispensed or administered to the same patient. While prescribing medications, you may prescribe a medication […]

Soft Token Expired Troubleshooting

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During the prescription process you may receive the following error, “Soft Token Expired.” This can occur if you have changed your password in the HID Approve app on your mobile […]

HID Password Issues and Troubleshooting

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Password Not Accepted (Forgot Password) If the HID Approve app is not accepting or recognizing your password, or you have forgotten it, you won’t be able to just simply reset […]

How to Place a New Medication Order

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In this section we will be creating a New Order (Prescription).  We will be starting from the Patient Summary Screen. Click New Order. New Medication Order Screen Order: Section to […]

How to Change a Medication Order

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Step by step video guide here: https://vimeo.com/792363601/d60b5ef839 Changing a medication prescription can be done from the patient summary screen in the Rx system. Locate the medication list on the screen. […]

How to Refill a Medication

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Re-ordering a medication can be done from the patient summary screen in the Rx system.  Locate the medication list on the screen. Select box of medication. Click Re-Order. Re-Order screen […]