IdenTrust Certificate Expiring Notification

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All IdenTrust certificates expire after 2 years and need to be renewed. The IdenTrust system automatically sends renewal notifications by email at 90, 60, 30, 14, 7, and 1-day intervals […]

How to Acknowledge Level 1 Drug Interactions

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SEVERITY LEVEL: 1-Contraindicated Drug Combination: This drug combination is contraindicated and generally should not be dispensed or administered to the same patient. While prescribing medications, you may prescribe a medication […]

Soft Token Expired Troubleshooting

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During the prescription process you may receive the following error, “Soft Token Expired.” This can occur if you have changed your password in the HID Approve app on your mobile […]

HID Password Issues and Troubleshooting

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Password Not Accepted (Forgot Password) If the HID Approve app is not accepting or recognizing your password, or you have forgotten it, you won’t be able to just simply reset […]