Setting up Your Security Questions
When you first login you will have to set up 3 security questions. If you’ve forgotten any of your security questions, your system administrator may reset them. To set your […]
Logging in to SmartCare
To login, you’ll need the URL for the environment you’re logging into. Make sure you’re logging into the correct environment. Remember, there are 3 environments each county is given: Production […]
Lab Interface Errors
Message Interface Screen is where a lab order’s status can be found, especially if there is an issue with the order transmitting to the lab vendor.  The Messages Interface list page […]
How to Add a Problem to the Problem List
You must first have the client open, then click the Search icon. Type Problem into the search bar. Click to select Client Clinical Problem Details (Client). This brings you to […]
How to Remove a Problem That’s Been Resolved
You must first have the client open, then click the Search icon. Type Problem into the search bar. Click to select Client Clinical Problem Details (Client). This brings you to […]
How to Add Preferred Pharmacies
Step by step video guide here: https://vimeo.com/792363404/35698ba556 In this section we will show you how to add preferred pharmacies to make it quicker to select a pharmacy when prescribing medications. […]
How to Add Favorites to the Problem List Screen
Step by step video guide here: You must first have the client open, then click the Search icon. Type Problem into the search bar. Click to select Client Clinical Problem […]
How to Export Data
Many list pages allow users to export data to excel format. Caution: exporting data will push this data onto your computer. Please ensure you are always compliant with HIPAA regulations […]
Create Favorites and Save Filters to Efficiently Navigate Commonly Used Screens
To create a favorite, select a screen. Some screens cannot be saved as a “Favorite” but can be saved in the left hand navigation bar, “Quick Links.” 3. Customize your […]
How to Send a Message
Click the Search icon. Type Messages in the search bar. Click to select Messages (My Office). Click the New icon to create a new message Click the Magnifying glass icon […]