Medication History and Medication Visits
Medication History pulls data for that specific client from the Pharmacy Benefit Manager and provides a comprehensive list of prescriptions that have been filled for the customer (from any prescribers […]
How to Troubleshoot if Having Difficulty Sending Prescriptions
Difficulty with Sending Prescription You may be getting logged off without realizing You may be getting logged off without you realizing it. Depending on what your county has set up […]
How to search for a medication and suggestions if difficulty finding a specific drug
Type into the drug textbox. You can type in the first 3 letters of the medication and it will pull in matches. Of note, we will be switching the search […]
Titrating A Medication
At this time, we do NOT recommend that you use the “Titrate” button if you need “Notes to Pharmacy” If you want to titrate a medication, once you select your […]
Missing a Client Address During Prescribing
If you get an error while prescribing that you don’t have a client address, you will need to enter this information. Go back to the patient chart, and search for […]
How to Prescribe Medication of Different Strengths
With in the same step, if you try and prescribe a medication of different strength/formulation, you will get an error. Instead, create a new and separate order for each […]
Prescribing one-half or one-third tablet
If you are planning to cut a tablet into half or thirds, please consider using “as directed” and be explicit in your “Instruction Text” which must include dose, frequency, route. […]
How to order a medication and ensure no substitutions
Select the medication and click on “Dispense as Written.” We have confirmed with pharmacists that this is acceptable and equivalent to “Substitution is not permitted.” It is common practice is […]
How to Complete a Medication Reconciliation
The Medication Reconciliation List Page allows for you to record if a patient is taking a medication and record adherence. This page will pull from SmartCare’s Rx Module and CalMHSA […]
How to Retrieve Surescripts Medication History
Surescripts Medication History Can be Processed in Two Ways: Automated process Manual Real Time Medication History Prerequisites for Processing Medication History Any scheduled service with an author that has a […]