Category: Nursing

How to Document Brief Interactions and Services 

When you have a brief interaction with a client, you should still write a service note. There are non-billable procedure codes, such as Brief Contact that you can use as […]

How to Document Non-Interface Lab Results

Lab results received from a lab that does not have an interface are scanned into the client’s documentation using the Scan/Upload feature. Click the Search icon. Type “Scan” into the […]

How to Reschedule a Client’s Appointment

Step by step video guide here: https://vimeo.com/799278463/9c7ddecc17 To reschedule a client’s appointment from your calendar, follow the steps below: From your SmartCare home page, locate the Appointments for Today widget. […]

Overlapping Service Issues 

Different providers can have overlapping services and use same and/or different procedures for the same patient. The same provider can also have overlapping services using different procedures with the same […]

PRN indications, exact time frequencies and dose ranges 

For PRNs indications (eg. as needed for [symptom]) and exact timing (eg. before meals, at noon, 5pm), please put this information in the instruction textbox for patients. Of note, there […]

Prescribing one-half or one-third tablet 

If you are planning to cut a tablet into half or thirds, please consider using “as directed” and be explicit in your “Instruction Text” which must include dose, frequency, route. […]

How to order a medication and ensure no substitutions 

Select the medication and click on “Dispense as Written.” We have confirmed with pharmacists that this is acceptable and equivalent to “Substitution is not permitted.”  It is common practice is […]

How to Add an Allergy, Intolerance, or Failed Trial

This section pulls in any allergies entered in SmartCare or entered directly here for the patient.  Any allergy information entered here gets pushed back to the main SmartCare module. This […]

Flow Sheets

Flow Sheets are used for the entry of data over time, and are frequently used for vitals and other details that are comparable over time. The Flow Sheets page allows […]

How to Track Clozapine Labs Using Tracking Protocols 

Your System Administrator can set up a Tracking Protocol that will create recurring flags for things like labs due. See the Clinical User Guide on how to use Flags and […]