How to Document Brief Interactions and ServicesÂ
When you have a brief interaction with a client, you should still write a service note. There are non-billable procedure codes, such as Brief Contact that you can use as […]
Login Help
On the login screen, there are links for when you forget your username or password. The system will lock you out after 3 failed login attempts, so we recommend using […]
Overlapping Service IssuesÂ
Different providers can have overlapping services and use same and/or different procedures for the same patient. The same provider can also have overlapping services using different procedures with the same […]
How to Document Non-Interface Lab Results
Lab results received from a lab that does not have an interface are scanned into the clientâs documentation using the Scan/Upload feature. Click the Search icon. Type âScanâ into the […]
How to Reschedule a Client’s Appointment
Step by step video guide here: https://vimeo.com/799278463/9c7ddecc17 To reschedule a clientâs appointment from your calendar, follow the steps below: From your SmartCare home page, locate the Appointments for Today widget. […]
How to see a summary of a Client’s Services Notes using Client Abbreviated Notes Report
Once you have selected the client, search for Client Abbreviated Notes Report. You can save this as a favorite. This report can be used as a pseudo split screen that […]
PRN indications, exact time frequencies and dose rangesÂ
For PRNs indications (eg. as needed for [symptom]) and exact timing (eg. before meals, at noon, 5pm), please put this information in the instruction textbox for patients. Of note, there […]
Prescribing one-half or one-third tabletÂ
If you are planning to cut a tablet into half or thirds, please consider using “as directed” and be explicit in your “Instruction Text” which must include dose, frequency, route. […]
How to order a medication and ensure no substitutionsÂ
Select the medication and click on âDispense as Written.â We have confirmed with pharmacists that this is acceptable and equivalent to “Substitution is not permitted.” It is common practice is […]
How to Add an Allergy, Intolerance, or Failed Trial
This section pulls in any allergies entered in SmartCare or entered directly here for the patient. Any allergy information entered here gets pushed back to the main SmartCare module. This […]