How to Reset Your Password
Step by step video guide here: https://2023.calmhsa.org/wp-content/uploads/2023/06/How-to-Reset-Your-Password.mp4 On the login screen, click the link “Forgot your Password?” This brings you the Forgot Username screen. Enter your email address. This is […]
How to Recover Your Username
On the login screen, click the link “Forgot your Username?” This brings you the Forgot Username screen. Enter your email address. This is the email address associated with your SmartCare […]
How to Get Additional Login Assistance
If you’re still not able to login or have locked yourself out of your account, click the Helpline Information link. This should take you to the CalMHSA helpdesk website. Click […]
Changing Your Password
The first time you log in, you will have to change your temporary password provided to you by your System Administrator. 1. You will see a pop-up that indicates your […]
Setting up Your Security Questions
When you first login you will have to set up 3 security questions. Click the drop-down menu next to each security question Click to select the security question you want […]
Logging in to SmartCare
From the desktop, open your internet browser (SmartCare supports Chrome and Microsoft Edge) Enter the SmartCare URL provided by your System Administrator This takes you to the login screen. Enter […]
Multi-Factor Authentication
SmartCare uses multi-factor authentication, or MFA. This means that when you log in, you’ll receive an email with a code that you’ll need to enter. Your system administrator will set […]