How to Reset Your Password

Step by step video guide here:

  1. On the login screen, click the link “Forgot your Password?”
  2. This brings you the Forgot Username screen. Enter your email address. This is the email address associated with your SmartCare account.
  3. After entering your email address, hit the tab key. This will bring up one of your three security questions. Enter the answer to your security question.
  4. Click tab. Then Click Reset.
  5. You will receive an email from Streamline with your new password. The email will look something like this: