First Time Login
To login, you’ll need the URL for the environment you’re logging into. Make sure you’re logging into the correct environment. Remember, there are 3 environments each county is given: Production […]
How to Reset Your Password
Step by step video guide here: https://2023.calmhsa.org/wp-content/uploads/2023/06/How-to-Reset-Your-Password.mp4 On the login screen, click the link “Forgot your Password?” This brings you the Forgot Username screen. Enter your email address. This is […]
How to Recover Your Username
On the login screen, click the link “Forgot your Username?” This brings you the Forgot Username screen. Enter your email address. This is the email address associated with your SmartCare […]
How to Get Additional Login Assistance
If you’re still not able to login or have locked yourself out of your account, click the Helpline Information link. This should take you to the CalMHSA helpdesk website. Click […]
Changing Your Password
Your password will expire every so often, depending on your county’s privacy settings. You will see a pop-up that indicates your password has expired. Click OK. This takes you to […]
Setting up Your Security Questions
When you first login you will have to set up 3 security questions. If you’ve forgotten any of your security questions, your system administrator may reset them. To set your […]
Logging in to SmartCare
To login, you’ll need the URL for the environment you’re logging into. Make sure you’re logging into the correct environment. Remember, there are 3 environments each county is given: Production […]