User Can’t Select a Program in the Service Note
This may be due to a few different issues. The Clinician who provided the service is not associated with the program. The Client who received the service is not associated […]
User Can’t Select a Procedure Code in the Service Note
This may be due to a few different issues. The Clinician who provided the service does not have the appropriate license/degree OR their license may be expired The selected program […]
Note Tab Not Displayed
The Note tab will not be present until a Procedure code has been selected AND the Status field is marked as “Show.” The status cannot be marked as “Show” for […]
Incorrect Note Type is Displayed
The Note type is driven by the Procedure code. The Note tab will not be present until a Procedure is selected. Some procedure codes do not have an associated note […]
Red-Error in Service Note: “Please Enter Total Duration”
Users may get this error when attempting to save their service note. There’s no field for “Total Duration”. CalMHSA had to relabel the Total Duration field due to CalAIM payment […]
User is Unable to Enter into Any of the Time Fields
Users have sometimes reported that time fields are greyed out. This is due to the procedure code setup requiring Time In/Time Out. CalMHSA recommends NEVER marking this checkbox in the […]