Category: Login Issues

How to Find the User’s Username

Click the Search icon. Type in “Staff/Users” in the search bar. Select “Staff/Users (Administration)” from the search results. This takes you to the Staff/Users list page. Find the user and […]

How to Reset a User’s Password

Click the Search icon. Type in “Staff/Users” in the search bar. Select “Staff/Users (Administration)” from the search results. This takes you to the Staff/Users list page. Find the user and […]

How to Reset a User’s Security Questions

If the user is unable to remember their security questions, you can reset them by following these steps. Click the Search icon. Type in “Staff/Users” in the search bar. Select […]

How to Re-Activate a User Who Has Been Locked Out / How to Enable a Disabled Account

Click the Search icon. Type in “Staff/Users” in the search bar. Select “Staff/Users (Administration)” from the search results. This takes you to the Staff/Users list page. Find the user and […]

User is Prompted for a CDAG Upon Login but the Dropdown Menu is Blank

When a user does not have an assigned CDAG they will not see any options in the dropdown menu. If the user clicks the OK button they will see red […]