How to Find the User’s Username
Click the Search icon. Type in “Staff/Users” in the search bar. Select “Staff/Users (Administration)” from the search results. This takes you to the Staff/Users list page. Find the user and […]
How to Reset a User’s Password
Click the Search icon. Type in “Staff/Users” in the search bar. Select “Staff/Users (Administration)” from the search results. This takes you to the Staff/Users list page. Find the user and […]
How to Reset a User’s Security Questions
If the user is unable to remember their security questions, you can reset them by following these steps. Click the Search icon. Type in “Staff/Users” in the search bar. Select […]
How to Re-Activate a User Who Has Been Locked Out / How to Enable a Disabled Account
Click the Search icon. Type in “Staff/Users” in the search bar. Select “Staff/Users (Administration)” from the search results. This takes you to the Staff/Users list page. Find the user and […]
User is Prompted for a CDAG Upon Login but the Dropdown Menu is Blank
When a user does not have an assigned CDAG they will not see any options in the dropdown menu. If the user clicks the OK button they will see red […]