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How to Reset a User’s Security Questions

If the user is unable to remember their security questions, you can reset them by following these steps.

  1. Click the Search icon.
  2. Type in “Staff/Users” in the search bar.
  3. Select “Staff/Users (Administration)” from the search results.
  4. This takes you to the Staff/Users list page. Find the user and click on their name to access their Staff Details screen.
  5. In the General tab, click the Reset Security Questions button.