Key Phrases: How to Edit Agency Key Phrases

This will cover the process of adding and editing Agency Key Phrases. Agency Key Phrases can be created and pushed to all End Users. To be able to Add/Edit Agency […]
How to View Legal Status in Orders (My Office)

Orders (My Office) Is another place you can view legal status orders Click on the Search icon. Type Orders in the search bar. Select Orders (My Office) from the search results. To […]
Post-Date Controlled Substances’ Subsequent Orders

With controlled substances, once your medication is selected, a new column, “Additional Orders” will replace refill. Enter the number of subsequent orders you wish to prescribe. For class II medications, […]
How to Update a Legal Status Order

This will cover how to complete questions in an existing Legal Status Order using the Client Orders (Client) screen. With your client open, click the Search icon Type Client […]
How to Order Labs

How to Order Labs https://vimeo.com/797428634/c0a7801298?share=copy 1.With the client open, click the Search icon. 2. Type in “Quick Orders” in the search bar. 3. Select “Quick Orders (Client)” from the search […]
How to Reorder a Client Order

You can reorder client orders in the Client Orders (Client) list page. Click on the Search icon with client open. Type Client Orders in the search bar. Select Client Orders (Client) […]
How to Complete the AIMS Assessment

The Abnormal Involuntary Movement Scale (AIMS) is a 12-item scale that clinicians use to assess the severity of tardive dyskinesia and other symptoms in patients taking antipsychotic medications. The AIMS can […]
How to Document Phone Calls

This document will go over how to document phone calls for triage in the Inquiry Details list page Click on the Search icon. Type Inquiries in the search bar. Select “Inquiries […]
Soft Token Expired Troubleshooting

During the prescription process you may receive the following error, “Soft Token Expired.” This can occur if you have changed your password in the HID Approve app on your mobile […]
How to Order a Lab Panel

1. Click the Search icon. 2.Type Client Orders. 3. Select Client Orders (Client). This will take you to the Client Orders list page. 4. Click the New icon. 5. […]