How to view MMEF Eligibility Record Detail & SOC Info
From the MMEF Eligibility Records list page, modify your filters as needed. Select the Apply Filter button. The records display in the Select the hyperlink in the MEDS ID column […]
How to Bypass the Overnight Process: Change Services from Show to Complete
Step by step video guide here: https://vimeo.com/835558528/99f92972fc The overnight billing process checks all services in show status for requirements. If all requirements for the service are met (e.g. includes a […]
How to Bypass the Overnight Process: Set Charges to Ready to Bill
Step by step video guide here: https://vimeo.com/835558433/30cbb8b2ec Click on the Search icon. Type Charges in the search box. Click on Charges/Claims (My Office) From the Charges/Claims screen, on the second […]
How to Process Electronic Claims
Step by step video guide here: https://vimeo.com/835558095/4115d53fbe Navigate to the Charges/Claims Click the down-down menu in the second menu option down on the left- hand side and Ready to Bill […]
How to Process Paper Claims
Step by step video guide here: https://vimeo.com/835558433/30cbb8b2ec Navigate to the Charges/Claims Click the down-down menu in the second menu option down on the left- hand side and Ready to Bill […]
How to Select the Financial Assignment By Program
Step by step video guide here: https://vimeo.com/835558246/3f58db22ae The Financial Assignment filter on the Charges and Claims screen. Financial Assignment is how you can set up additional list page filters for […]
How to Void a Claim
Void claims are submitted when a claim needs to be removed from a payer’s system completely. Void claims will require the PCCN number returned via the 835 file. SmartCare will […]
How to Mark a Claim for Rebill
In SmartCare terminology, “rebill” refers to the charge being billed again as an original claim. This selection will not require the PCCN number returned on the 835 file and typically […]
How to Process a Replacement Claim
When a claim is denied, there may be an opportunity to correct the charge and rebill. SmartCare includes a denial report and an exportable spreadsheet formatted denial report under the […]
How to View Services/Notes
Select the Client Search icon. Type the “Client Name (Last Name, First Name)” in the Client Search bar. Click to select the “Client Name” from the search results. The Client […]