Login Help
On the login screen, there are links for when you forget your username or password. The system will lock you out after 3 failed login attempts, so we recommend using […]
How to Reset Your Password
Step by step video guide here: https://2023.calmhsa.org/wp-content/uploads/2023/06/How-to-Reset-Your-Password.mp4 On the login screen, click the link âForgot your Password?â This brings you the Forgot Username screen. Enter your email address. This is […]
How to Recover Your Username
On the login screen, click the link âForgot your Username?â This brings you the Forgot Username screen. Enter your email address. This is the email address associated with your SmartCare […]
How to Get Additional Login Assistance
If youâre still not able to login or have locked yourself out of your account, click the Helpline Information link. This should take you to the CalMHSA helpdesk website. Click […]
Changing Your Password
The first time you log in, you will have to change your temporary password provided to you by your System Administrator. 1. You will see a pop-up that indicates your […]
Setting up Your Security Questions
When you first login you will have to set up 3 security questions. Click the drop-down menu next to each security question Click to select the security question you want […]
Multi-Factor Authentication
SmartCare uses multi-factor authentication, or MFA. This means that when you log in, youâll receive an email with a code that youâll need to enter. Your system administrator will set […]