Error Correction: Addressing Service Note Errors
For Services That Have a Signed Note and Have Been Marked Complete Click the Search icon. Type “Services” in the search bar. Select “Services (My Office)” from the search results. […]
Billing Errors: Charge Creation Errors and Resolutions
These errors are generated when the nightly billing job runs and attempts to create charges from Services. Changes can be made to the Services/Plans and the nightly billing job will […]
Billing Errors: Service Completion Errors and Resolutions
These errors are generated when the nightly billing job runs and attempts to complete Services. Changes can be made to the Services and the nightly billing job will attempt to […]
Error Type: 4414 Service Date/Time Does Not Match
This error occurs when services do not match the specified minutes on the Group Template. Example: Group template minutes were created for 75 minutes, the clinician added 80 minutes Face-to-Face […]
Error Type: 4412 End Date Does Not Equal Start Date
This error occurs when services start date is different from services end date. Example: Service Date of 07/12/2023, Start Time 10:30PM, Face-to-Face 150 minutes, End Date 07/13/2023. The DOS goes […]
Error Type: 4411 Duration Does Not Match Date TimeIn/TimeOut
This error occurs for a couple of reasons: First reason: If a service Face-to-Face time does not meet the minimum required minutes for that procedure code. Example: If the procedure […]
Error Type: 4403 Unable to Find a Matching Rate for the Procedure or Missing Billing Procedure Rate
This error can occur for several reasons: First reason: The clinician does not have a license/degree listed on the license/degree tab in staff/user. Example: Procedures are reimbursed predicated on your […]
Error Type: 4404 Billing diagnosis required before completing the service.
This error occurs when a service does not have a diagnosis associated with it. Fix: Reach out to the provider who did the service and have them add a diagnosis […]
Error Type: 4402 Must have a sign note before completing the service
This error occurs when a service requires a note and has not been signed. Fix: Reach out to the provider who did the service and have them sign the note. […]
Error Type: 4410 Financial information has not been completed for this client
This error happens when the “Financial Information is Complete” box is not selected on Client Account Screen. Fix: Make sure the client has completed all necessary financial information documents completed. […]