Addressing Duplicate or Triplicate Group Services
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Pre November saw a system bug that caused Group Services to be duplicated, sometimes triplicated. This was fixed in November and a cleanup script has been run in your QA […]
Error Correction: Addressing Service Note Errors
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For Services That Have a Signed Note and Have Been Marked Complete Click the Search icon. Type “Services” in the search bar. Select “Services (My Office)” from the search results. […]
Billing Errors: Charge Creation Errors and Resolutions
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These errors are generated when the nightly billing job runs and attempts to create charges from Services. Changes can be made to the Services/Plans and the nightly billing job will […]
Billing Errors: Service Completion Errors and Resolutions
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These errors are generated when the nightly billing job runs and attempts to complete Services. Changes can be made to the Services and the nightly billing job will attempt to […]
Howto Identify Services with Billing Errors
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Step by step video guide here: https://vimeo.com/835557914/cfa2613acc Click on the Search icon Type “Services” in the search Select “Services (My Office)” from the search This takes you to the Services […]