Addressing Duplicate or Triplicate Group Services
Pre November saw a system bug that caused Group Services to be duplicated, sometimes triplicated. This was fixed in November and a cleanup script has been run in your QA […]
Error Correction: Addressing Service Note Errors
For Services That Have a Signed Note and Have Been Marked Complete Click the Search icon. Type “Services” in the search bar. Select “Services (My Office)” from the search results. […]
Billing Errors: Charge Creation Errors and Resolutions
These errors are generated when the nightly billing job runs and attempts to create charges from Services. Changes can be made to the Services/Plans and the nightly billing job will […]
Billing Errors: Service Completion Errors and Resolutions
These errors are generated when the nightly billing job runs and attempts to complete Services. Changes can be made to the Services and the nightly billing job will attempt to […]
Howto Identify Services with Billing Errors
Step by step video guide here: https://vimeo.com/835557914/cfa2613acc Click on the Search icon Type “Services” in the search Select “Services (My Office)” from the search This takes you to the Services […]