Smartcare and CalMHSARx Roles and Permissions

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When your county’s provider data is first uploaded into CalMHSA Rx’s Partner Portal Portal, each provider was given the role of Provider, Clinical Staff and/or Non-Clinical Staff based on what […]

TWAIN Driver Instructions

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Please download the Dynamic Web TWAIN Driver found here: Download System ( Add/Remove programs) . No TWAIN Drivers Opened Command prompt in “Run as Administrator” mode and installed DynamicWebTWAINHTML5Edition.msi After […]

How to Request a Refresh of Your QA System

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Submit the Request:  Send your request via email to StateReporting@calmhsa.org Copy: stan.brusa@calmhsa.org; ricky.cruz@calmhsa.org nicholas.singh@calmhsa.org  jeffrey.eaton@calmhsa.org Copy: Your Account Manager: kris.watson@calmhsa.org; brandon.franklin@calmhsa.org; or timothy.christensen@calmhsa.org Subject Line: QA Refresh Request: “County Name” […]

Patient Portal User Roles

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Creating a Non-Staff User Role A non-staff user role can be created the same way as any user role. (See User Role Administration for more information). However, there is an […]

How to Bill for Residential Bed Day Programs

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This article will walk through the configuration needed to send the Rendering Provider as an Organization for Residential Bed Day Programs.  Click the Search icon. Type Billing Claim into the […]

Patient Portal Overview

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The Patient Portal for SmartCare is just a log-in to SmartCare for certain types of users. These users are called “Non-Staff Users”. These types of users are very similar to […]

Patient Portal User Administration

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Overview Patient Portal Users are considered “Non-Staff Users”. Non-Staff Users can be managed via the Non-Staff Users list page. Click on the Search icon. Type in “Non-Staff Users” in the […]

Patient Portal Document Assignment Administration

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Patient Portal users can complete documents while in the portal, immediately adding these documents to SmartCare for other users, including Staff Users, to view. These documents must be assigned to […]

How to Manage your Medi-Cal Managed Care Plans

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Every county has at least one managed care plan (MCP) that contracts with the State (DHCS) to provide mental health services to clients with mild to moderate impairment. DHCS requires […]