How to Cancel an Appointment

Step by step video guide here:

To document a canceled appointment, follow the steps below:

  1. Click the Search icon.
  2. Type Reception in the search bar.
  3. Click to select Reception/Front Desk(My Office).

  4. In the Reception/Front Desk screen, locate the correct client along with the correct staff and appointment time. Click on the Status field and the word Scheduled.

  5. The Change Status window will open, click the drop-down menu and select Cancel.
  6. Next you will be prompted to enter a cancel reason, click the drop-down menu and select the appropriate option.
  7. Click Change to cancel the appointment. The status will now show as Cancelled.