TWAIN Driver Instructions
Please download the Dynamic Web TWAIN Driver found here: Download System ( Add/Remove programs) . No TWAIN Drivers Opened Command prompt in “Run as Administrator” mode and installed DynamicWebTWAINHTML5Edition.msi After […]
How to Request a Refresh of Your QA System
Submit the Request: Send your request via email to [email protected] Copy: [email protected]; [email protected] [email protected] [email protected] Copy: Your Account Manager: [email protected]; [email protected]; or [email protected] Subject Line: QA Refresh Request: “County Name” […]
How to Configure a Landing Page Message in SmartCare
SmartCare has functionality to pull up a message that all staff are required to view and/or acknowledge before moving further into the system. The message will trigger: Staff logs in […]
KeyPhrases Instructions for Sys Admin
Key Phrase functionality allows for users and county (aka “Agency”) users to create pre-set templated text/phrases. This is a shortcut for commonly used text/phrases and dropping it into a textbox. This functionality […]
Document Not Attaching to Program
CalMHSA has identified an issue when attempting to create a new document while in the middle of editing/creating another document, users would get the “CDAG Program Enrollment” popup to select […]
How to Turn on Zip Code Verification
Zip Code Verification is a feature that can be turned on in SmartCare. This tool is helpful for identifying errors in client address data and catching errors in mistyping, missing […]