2026 Streamline Healthcare Maintenance Schedule
Streamline Healthcare conducts scheduled maintenance on our firewalls and Microsoft Windows systems to maintain operational efficiency, system reliability, and security. All live customers receive an email with additional details during the week of the […]
Reviewer Process Add On for Sys Admins
Setup for Declining to Co-Sign Functionality To allow users to document why they are declining to sign a document, change the “ShowSignatureDeclinePopup” to “Y”. This is used for co-signing and […]
TWAIN Driver Instructions
Please download the Dynamic Web TWAIN Driver found here: Download System ( Add/Remove programs) . No TWAIN Drivers Opened Command prompt in “Run as Administrator” mode and installed DynamicWebTWAINHTML5Edition.msi After […]
How to Request a Refresh of Your QA System
Submit the Request: Send your request via email to [email protected] Copy: [email protected]; [email protected] [email protected] [email protected] Copy: Your Account Manager: [email protected]; [email protected]; or [email protected] Subject Line: QA Refresh Request: “County Name” […]
How to Configure a Landing Page Message in SmartCare
SmartCare has functionality to pull up a message that all staff are required to view and/or acknowledge before moving further into the system. The message will trigger: Staff logs in […]
KeyPhrases Instructions for Sys Admin
Key Phrase functionality allows for users and county (aka “Agency”) users to create pre-set templated text/phrases. This is a shortcut for commonly used text/phrases and dropping it into a textbox. This functionality […]
Document Not Attaching to Program
CalMHSA has identified an issue when attempting to create a new document while in the middle of editing/creating another document, users would get the “CDAG Program Enrollment” popup to select […]
How to Turn on Zip Code Verification
Zip Code Verification is a feature that can be turned on in SmartCare. This tool is helpful for identifying errors in client address data and catching errors in mistyping, missing […]