Addressing Duplicate or Triplicate Group Services
Pre November saw a system bug that caused Group Services to be duplicated, sometimes triplicated. This was fixed in November and a cleanup script has been run in your QA […]
Billing Errors: Charge Creation Errors and Resolutions
These errors are generated when the nightly billing job runs and attempts to create charges from Services. Changes can be made to the Services/Plans and the nightly billing job will […]
Billing Errors: Service Completion Errors and Resolutions
These errors are generated when the nightly billing job runs and attempts to complete Services. Changes can be made to the Services and the nightly billing job will attempt to […]