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How to Enroll for ePrescribe Non-Controlled and Controlled Substances

This guide is for prescribers that will be prescribing non-controlled and controlled substances.  This process requires the addition of an authenticator “token” to your account.  It is recommended that two tokens be added to a prescribers account, one in the form of a soft token and the other in the form of a hard token.  One will act as a backup if the other gets lost or becomes unusable. 

You’ll receive an email (triggered by your administrator) inviting you to register to e-prescribe.

  1. Click on the email link (Enroll now) to auto-populate information on the screen that appears. Next, click Proceed.

You will need to read and accept the terms of use for both EPCS Gold and InfinID by selecting all checkboxes. Otherwise, you will not be allowed to proceed.

Note: For the next steps you will need:

    • Driver’s License, Passport, or State ID
    • Two-Factor authentication token
    • If you don’t have one, follow instructions on the screen or review Requesting a Hard Token.
    • A smartphone
  1. Click Continue.
  1. Complete the following mandatory fields: home address, date of birth (DOB), mobile phone number, and social security number (SSN). Note: The Credit Card field is recommended to make it easier to identify you but is not required.
  2. Click Continue

If your information is verified by Experian, you’ll see a screen prompting you to scan a QR code with a mobile device.

    •  If you’re already on a mobile device, click Tap here instead.

Note: Before you continue, be sure to copy your temporary session password in case your session times out.

Note: If your information was not verified by Experian, you may be asked credit related questions before proceeding.

 

  1. Click Let’s Get Started. This indicates your consent to move forward with verifying your identity. This includes taking a photograph of an identification card or passport.
  1. Click to select the type of identification (e.g., ID card) you want to submit for identity proofing.
  1. Click Capture ID Photo.
  2. Click Allow to allow access to your phone camera.
  1. Center the front of your identification on screen and photograph it. Repeat this step with the back of your identification. Continue once you’re satisfied with the photos.
  1. Click Take selfie.
  2. Click Looks good. Finish application.
  1. You’ll receive an email confirmation that you successfully verified your identity. Otherwise, you will be prompted to retry the process.
    • Note: Please keep this email to use later; otherwise, you may need to restart the whole process.
  1. Next, add an authenticator (“token”) to your account. This token generates a one-time-pin (OTP), which acts as a security code in two-factor authentication for e-prescribing controlled substances.
    • There are 2 main types of authenticators that you can add to your account:
      • Symantec VIP Access app (also called a soft token).
      • Physical device (also called a fob or hard token) manufactured by either Onespan or Symantec.
    • Recommendation: Add 2 tokens to avoid being locked out of e-prescribing controlled substances in the future. If you lose access to 1 token and do not have an alternate token registered, you will need to redo the identity proofing process again.
  1. To add a token, fill out the required fields as they appear on screen:
  1. Next, create your passphrase, which is the password you’ll use to e-prescribe controlled substances as part of two-factor authentication. Click Continue.
    • Create a security answer and question which you may use in the future to access your account and recover your passphrase. These fields are case sensitive.
  1. Next, you will receive a verification code via text message or mail. Enter the Code.
  2. Click Continue.
    • You will get a text message if Experian verified your mobile phone number. Note: If you didn’t get your text message instantly, click Didn’t receive your code? to try again.
    • You will receive a letter in the mail within 5-7 days if Experian only verified your mailing address or if you were unable to receive a text message.

Example of letter:

Note: If you received the verification code after you timed out of your session (either via text or email), use the email link you received from [email protected] to enter your verification code. 

  •  If you cannot locate this email, you will need to ask your administrator to send you an invitation to begin the identity proofing and registration process again. 
  • In addition to your verification code, enter your passphrase and a one-time-pin from one of the tokens you registered previously.

When you are done, you will see a confirmation message that you’ve completed identity proofing and enrolled to e-prescribe controlled substances (EPCS).

Contact your administrator so they may complete Logical Access Control (LAC), which is the last step to authorize you to e-prescribe controlled substances.

If you will be e-prescribing controlled substances, you’ll need to contact your administrator after you pass identity proofing and register your authenticator (“tokens”) for two-factor authentication.

Before you can begin e-prescribing controlled substances, your administrator will need to complete Logical Access Control (LAC) to authorize (“activate”) you for EPCS.