Patient Portal Document Assignment Administration
Patient Portal users can complete documents while in the portal, immediately adding these documents to SmartCare for other users, including Staff Users, to view. These documents must be assigned to […]
How to Configure a Landing Page Message in SmartCare
SmartCare has functionality to pull up a message that all staff are required to view and/or acknowledge before moving further into the system. The message will trigger: Staff logs in […]
How to Manage your Medi-Cal Managed Care Plans
Every county has at least one managed care plan (MCP) that contracts with the State (DHCS) to provide mental health services to clients with mild to moderate impairment. DHCS requires […]
How to Customize the Coordinated Care Consent
The Coordinated Care Consent is meant to allow the sharing of information within SmartCare between providers. As some counties had non-providers logging into SmartCare, such as Social Service workers, Public […]
Soft Token Expired Troubleshooting
During the prescription process the prescriber may receive the following error, âSoft Token Expired.â This can occur if they have changed the password in the HID Approve app process on […]
HID Password Issues and Troubleshooting
Password Not Accepted (Forgot Password) If the HID Approve app is not accepting or recognizing your password, or you have forgotten it, you wonât be able to just simply reset […]
SmartCare Sequester Request
If you need to sequester clients from some or all staff in SmartCare please follow the steps below Fill out the Sequester Client Request spreadsheet: Download here You will see […]
How to Add Procedure Rates for Hospital Discharge Management
CalMHSA has added a new procedure code called âHospital Discharge Day Management. Counties will need to add rates into SmartCare for this code. To perform this activity it will be […]
How to Update a Letter Template
Click on the Search Icon Type in âLetter Templatesâ in the search bar Select âLetter Templates (Administration)â from the search results. This will bring up the Letter Templates list page. […]
How to Update the Billing Code for Psychotherapy for Crisis
Click the Search icon. Type Plans into the Search Bar. Click to select Plans (Administration). The Plans list page will open. Click to select DMH (Medi-Cal DMH) Click the Billing […]