CalMHSA Connex: Managing the Authorization Lifecycle

Authorization Statuses

Authorization requests can be updated across the following statuses:

  • Pending: Submitted and awaiting review
  • Information Requested: Reviewer has asked for additional information from the submitter
  • Approved: The authorization has been approved. May include override values for duration or start date
  • Denied: The authorization has been denied. A denial reason is recorded
  • Withdrawn: The authorization has been withdrawn by the submitter or reviewer

Urgency Levels

Urgency levels are assigned by the authorization submitter, and contain the following options:

  • Standard: Normal processing timeline
  • Expedited: Faster processing is requested
  • 24 Hours: Requires a decision within 24 hours

Published State

Authorization requests also have a publish state:

  • Draft: The authorization is saved but has not been submitted for review. Only visible to the creator.
  • Published: The authorization has been submitted and is visible to the reviewing organization.