Overview
Bookmarking the correct SmartCare URL ensures staff can reliably access the login page without encountering blank screens or errors. This article covers the correct URL format to bookmark, how to identify a bad bookmark, and steps to update it.
Correct URL Format
The URL must end in /Login.aspx. Any characters after Login.aspx indicate an incorrect bookmark and should be removed.
Example:
https://county.smartcarenet.com/CountySmartCareProd/Login.aspx
Common Bookmark Issues
Symptom: Blank screen on SmartCare load
Likely Cause: Bookmark URL contains extra characters after Login.aspx
Symptom: “Page not found” or similar error
Likely Cause: Bookmark is pointing to an unavailable or expired page
Symptom: Login page loads inconsistently
Likely Cause: Staff are using different URLs across sessions
How to Update a Bookmark
Google Chrome
- Open Chrome and locate the bookmark in your bookmarks bar or manager.
- Right-click the bookmark and select Edit.
- Update the URL to end in
/Login.aspx, removing anything after it. - Click Save.
Microsoft Edge
- Open Edge and locate the bookmark in your favorites bar or manager.
- Right-click the bookmark and select Edit.
- Update the URL to end in
/Login.aspx, removing anything after it. - Click Save.
Creating a New Bookmark
- Navigate to your county’s SmartCare login page (URL ending in
/Login.aspx). - Bookmark the page using Ctrl+D (Windows) or Cmd+D (Mac).
- Name the bookmark (for example, “SmartCare Login”) and save it to your preferred location.
Recommendations for County System Administrators
- Distribute the correct SmartCare login URL to all staff and request they update existing bookmarks.
- Include the correct URL in onboarding documentation for new staff.
- If staff are accessing SmartCare through a portal or intranet link, verify that link also points to the correct
/Login.aspxURL.
Still Having Issues?
If staff continue to experience a blank screen or errors after updating their bookmark, submit a ticket to the CalMHSA Help Desk for further assistance.