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How to Approve Verbal/Queued Orders in CalMHSA Rx

If prescriptions have been queued for you, you will be able to see this and the total number in your Verbal/Queued Orders widget on your dashboard.  Selecting the number in the row for the queued medications will take you to Medication Rx and to the queued prescriptions. 

These queued orders will also appear in the Medication List for the client in Medication Management Rx.  They will be the ones with the letter ‘A’ next to them.  Selecting the ‘A’ will open a screen for you to approve the prescriptions.

We will walk through this process from the Verbal/Queued Orders dashboard widget.

  1. Select the number in the row for Queued In our case, 2.
This will open a new window that will show you all the queued orders that need to be approved. If all the orders to be approved are non-controlled substances, then they can be approved one by one or all at once before signing off on them.  If there are controlled substance orders that have been queued, then those specific orders will need to be approved one by one.  One By One: Approving Non-Controlled Substances
  1. Select the radio button next to the client’s name in the Orders
  2. The details of the prescription will show on the right side of the screen. Use the scroll bar to view it.
  3. Select Approve Order.

A green check mark will now display on the row of the prescription that was approved. The radio button for the next prescription will automatically be selected.

  1. With the next prescription selected, you can view the details of it on the right side of the screen and Select Approve Order.

How to Approve Controlled Substances (One by One)

  1. Select the radio button next to the client’s name in the Orders
  2. The details of the prescription will show on the right side of the screen. Use the scroll bar to view it.
  3. Select check box next to Ready to Sign.
  4. Select Approve Order.
  5. A push notification will be sent to your HID approve app on your mobile device for you to approve the controlled substance order. You will see a message on your screen indicating the push notification has been sent.

A green check mark will now display on the row of the prescription that was approved. The radio button for the next prescription will automatically be selected.

Continue with the process until all have a green check mark.

Now all prescriptions have a green check mark indicating they have been approved.

  1. Go to the top right of the screen, Enter SmartCare password.
  2. Select Sign.

The window will show ‘Processing’ and the prescriptions will eventually disappear from the screen indicating they have been approved.  They should now show on the medication list without the letter ‘A’ next to them.

How to Approve All Orders

If you don’t need to go over each prescription you can just select Approve All Order to have them all checked with a green check mark. This only works for non-controlled substances.  For controlled substances, you will need to go through each controlled substance prescription one by one.

  1. Select Approve All Order.
  1. All orders are checked.
  2. Enter SmartCare password.
  3. Select Sign.

The window will show ‘Processing’ and the prescriptions will eventually disappear from the screen indicating they have been approved.  They should now show on the medication list without the letter ‘A’ next to them.