Beginning March 1, CalMHSA will fully transition to managing all Help Desk services and implementing HubSpot for ticket management and online chat. We thank Buchanan for their valuable support during the initial launch phase.
HubSpot Training
Please mark your calendars for these upcoming HubSpot trainings we will be offering. Invites were sent out last week; please check the CalMHSA Event Calendar to register. The training will also be recorded for those who are unable to attend:
- Wednesday, 2/26 at 12 PM PST
- Friday, 2/28 at 12 PM PST
How to Get Support
Note: The following will become active on March 1st. The new live chat and support ticket form below will be unavailable until then.
- Live Chat: Visit 2023.calmhsa.org and click the chat bubble in the bottom-right corner of most pages for immediate assistance.
- Support Ticket: Submit a ticket at 2023.calmhsa.org/support by completing our support form.
- Note: The support form is also available as a link in the Customer Ticket Portal
- Register for a Customer Ticket Portal Account here: https://ehr-support.calmhsa.org/tickets-view
- Note: No tickets will show until tickets are submitted
When you contact support through any of these channels, you’ll be connected directly with a member of the CalMHSA Support Team.