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Error Type: 4414 Service Date/Time Does Not Match

This error occurs when services do not match the specified minutes on the Group Template.

  • Example: Group template minutes were created for 75 minutes, the clinician added 80 minutes Face-to-Face time for each client on the same date does not match what’s on the created template of 75 minutes.  
    • Fix: Have the author of that group modify the Face-to-Face minutes for each client that showed up in that group. If the group can no longer be modified because it’s in complete status, if the services have not been claimed, the clinician can contact system administrator to edit each client service by going to services (my office) find the group, then click on the DOS for each client.