How to Acknowledge Level 1 Drug Interactions

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SEVERITY LEVEL: 1-Contraindicated Drug Combination: This drug combination is contraindicated and generally should not be dispensed or administered to the same patient. While prescribing medications, you may prescribe a medication […]

Soft Token Expired Troubleshooting

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During the prescription process you may receive the following error, “Soft Token Expired.” This can occur if you have changed your password in the HID Approve app on your mobile […]

Lab Interface Errors

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Message Interface Screen is where a lab order’s status can be found, especially if there is an issue with the order transmitting to the lab vendor.  The Messages Interface list page […]

HID Password Issues and Troubleshooting

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Password Not Accepted (Forgot Password) If the HID Approve app is not accepting or recognizing your password, or you have forgotten it, you won’t be able to just simply reset […]

Client Medical Facesheet

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The purpose of this report is to compile relevant client specific information that can assist in understanding a client’s medical history. A client must be selected in order to run […]

Supervisor Widgets

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Supervisee Documents This widget shows the number and status of documents for each of your supervisees. Status types appear as column headers for different document statuses and are summed up. […]