You are attempting to contact Live Support after the established hours of 7:00am – 7:00pm Monday – Friday. For questions about how to use the system, password resets/system access, or other user scenarios, please follow these steps to log a support ticket. These tickets will be followed up during regular support hours (7:00am – 7:00pm Monday – Friday)
If you are a user who works for one of the following Counties, you can contact your County Help Desk through the following options:
Sacramento County – [email protected]
San Joaquin County – [email protected]
Ventura County – [email protected]
If you are a user who works for a County NOT listed above, please use the CalMHSA Ticket Portal: https://selfhelp.buchanan.com/FieldServices/SelfHelp.aspx?bA0X0qWvti8QcNtYMF2KFg%3D%3D
IF YOU ARE CONTACTING SUPPORT TO REPORT A CRITICAL ISSUE OF SYSTEM DOWN-TIME, PLEASE CALL THE ON-CALL EMERGENCY LINE AT 916-214-8348
(This emergency number is not for general user support or questions.)